Use a VoIP System in your Small Business

The latest, greatest growing craze and money saver is VoIP (voice over Internet protocol) for your small business. All you need is a computer – laptop or PC – some software, a VoIP phone and your business is ready to business using your computer as your communications hub.

VoIP systems are a brilliant idea for small business. Cost-effective, often less than your landlines telephone company for international calls. VoIP makes it easy for you to look your overseas clients in the eye. A VoIP system is an efficient, sophisticated way to communicate with your customers. You can even transfer images and video files through the VoIP network.

Why turn to VoIP Technology

The best reason to use VoIP technology is you can make as many phone local and international calls you like at a low cost. And, you can access your account no matter where you are in the world. Using VoIP technology, you can:

·         fax

·         email

·         have your calls answered automatically

·         voicemail

·         local and toll free numbers with data security

·         good quality voice transmission.

 For businesses, it is a handy, convenient tool to stay in touch with your customers. Some VoIP PBX has an easy click to call feature. This gives your customers more options to get in touch with you. You can put a button on your website for your clients and when they click, they can communicate directly with you.

Other features of VoIP technology include call forwarding, three-way conference calling, free call forwarding and text messaging, and caller ID. This is a great way for small businesses to cover all their communications needs in one simple system.
If you make the move to a VoIP system don’t forget about security. This is a major concern when changing to this technology but if you keep VoIP security in mind you can protect yourself.

How good is your VoIP Security?

We all know how vulnerable our laptops and PCs are to attacks from hackers and, because it is Internet based it is just as vulnerable. You need to keep in mind, when using a VoIP system, you are open to eavesdroppers infiltrating your telephone calls and stealing your data. You must plan ahead to protect your business from attack before you move over to VoIP. Make sure you understand all the security issues surrounding this new technology. The same measures you take for your internet use needs to apply to your VoIP technology.

Protect your Business VoIP

The best advice to protect you is to set up a multilayer security strategy to protect your VoIP business. You can do this by dividing your VoIP network into secure zones, surround them with firewalls, and use techniques to prevent outside intrusion into your VoIP system. Some of the things you can do include:

·         Put in place encrypted coding to check the authentication and access into your VoIP system. Encrypt all the data you send and make sure calls made by employees are tracked by tracking software to keep staff accountable for the information they send.

·         Take a look at your internal security. Keep in mind your employees communicating with each other using wireless phones it opens your business to potential security risks. Encrypt all your internal VoIP data to protect the company from internal attacks and restrict access to the VoIP system. Also, route all incoming calls througha gateway server.

·         To secure your VoIP network is the same as securing your computer from viruses. Use firewalls and virus software to protect your small business. VoIP is as secure as the measures you take.

VoIP technology is rapidly taking the way we communicate into a new dimension. We have come a long way from the old days of carrier pigeons carrying our messages. Now, we sit in front of our computers and talk to our clients all over the world. And, if you setup a webcam, you can look them in the eye too.

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